This unit involves the skills and knowledge required to communicate with external and internal stakeholders.

Communication with stakeholders is about exchanging information, both verbal and non-verbal, with various internal and external personnel and organisations who may have an interest in the outcomes or activities of the workplace. Communicating with internal and external stakeholders requires the application of methods and techniques that enhance participation.

Competency in this unit requires the ability to plan and prepare for communication, communicate in writing,communicate orally, use communications systemsand complete documentation. Individuals will, in general, work as an operator, in a power generation facility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Note: Workplace practice

The application of the skills and knowledge described in this unit may require a licence or training permit to practice in the workplace where work is carried out on gas and electrical installations. Additional conditions may apply under state and territory legislative and regulatory licensing requirements.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for communication

1.1

Communication requirements are identified and confirmed, in accordance with workplace procedures and Work, Health and Safety (WHS)/Occupational, Health and Safety (OHS) regulations

1.2

Appropriate medium and tools for communication with stakeholders are determined

1.3

Urgent or important information for stakeholders is provided

2

Communicate in writing

2.1

Written communication is structured to provide or request information

2.2

Format is identified, from analysis of available options and current circumstances

2.3

Written communication is concisely and logically presented

2.4

Information dissemination protocols and procedures are adhered to, in accordance with workplace policy

3

Communicate orally

3.1

Oral communication for stakeholders is structured to provided or request information

3.2

Oral communication is conveyed concisely, logically and appropriately

3.3

Intent of oral communication is confirmed

3.4

Information dissemination protocols and procedures are adhered to, in accordance with workplace policy

4

Use communications systems

4.1

Communications system is used, in accordance with workplace procedures and manufacturers' recommendations

4.2

Communications system, is maintained and updated, in accordance with workplace procedures

5

Complete documentation

5.1

Communication equipment problems are reported, in accordance with workplace procedures

5.2

Documentation is updated, in accordance with workplace procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Electricity generation

Operations